Complaints documentationGavin Clausen2026-08-26T15:02:12+00:00

Complaints documentation

Here you will find the documentation inline with the new Ombudsman Guideline Code, should you wish to lodge a complaint.

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Company information & regulation

Southern Oaks Retirement Living is an independent not-for profit charity.

Registered Office: Southern Oaks Nonsuch, Old Schools Lane, Ewell, Surrey, KT17 1FL
Registered Charity Number: 247308
The company is Limited by Guarantee and registered in England and Wales:
Registration number: 734705
Housing Act Number: H1185
ICO Registration Number: ZA472736

Complaints

Complaints documentation

SORL Complaints Policy & Procedure

SORL Self-Assessment Review

SORL Self-Assessment Improvement Report

SORL Residents Satisfaction Survey

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Company information & regulation

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